Loyalty Terms & Conditions Freak Status

These Terms and Conditions apply to all exclusive offers and promotions provided by Skin Rocks Limited to our valued customers. By participating in My Skin Rewards, you agree to comply with these Terms. Please read them carefully before taking part.
By opening an account or participating in the programme you agree to:

i) These Terms & Conditions; 

ii) Terms of Service; and 

iii) Privacy Policy.

1. Your Skin Rocks account will be auto-enrolled to the programme (you can opt-out at any time).

My Skin Rewards points are allocated to accounts for:

  • Create an account

  • Make a purchase

  • Sign up to our mailing list

  • Follow us on Instagram

  • Leave a review

See our My Skin Rewards page for further details on how points are collected.  

2. Please note we may amend our My Skin Rewards Points programme from time to time so please check in for updates.

3. Points cannot be used in conjunction with any other offer.

4. Purchases made using guest checkout will not add points to your account, please ensure you are signed in to earn your points for every purchase. My Skin Rewards cannot add on points post-purchase.

5. We also reward loyal accounts with our tier system;

  • Your account tier is General Admission status on creation;

  • To unlock Rockstar status, your account will need to accrue a minimum of 500 points within 12 months of becoming General Admission status;

  • To unlock VIP status, your account will need to accrue a minimum of 1000+ within 12 months of becoming Rockstar status.

  • To unlock Skin Rocks Freaks status: Customers enrolled in this tier have been hand-picked and personally invited by Caroline. An exclusive tier for our most loyal Freaks. General customers do not have visibility of this. If you are invited into the Skin Rocks Freaks Tier, we request you keep your status under wraps publicly. Mentions of this status in the Skincare Freaks Facebook group will not be approved and you face removal from the group.

  • You must have created a Skin Rocks account to be accepted into the Freaks Tier.

  • Skin Rocks Freaks status qualifies for all rewards available to VIP status but with the addition of: Earning 5 points with every £1 spent on www.skinrocks.com, early/exclusive access to events and further rewards as detailed in the promotional advertising.

  • Free Express Shipping on orders where requirements are met as per promotional activity. Applies only to the address registered on the account. Promotion is not transferable to alternative addresses.

6. Benefits within My Skin Rewards programme include Free Shipping *restrictions apply, welcome/surprise gift(s), virtual masterclasses, and digital skincare consultations.

6a. Please note a £10 minimum spend is required when redeeming the £5, £10 or £15 reward.
6b. Points can be exchanged for free shipping rewards. When the applicable number of points has been reached, the reward will be displayed in the customer account to redeem.
6c. *Free shipping restrictions: The free shipping promotion typically applies to standard shipping within the designated territories, unless expressly stated otherwise, when the Free Shipping reward requirements have been met.  otherwise, when the Free Shipping reward requirements have been met. 

7.1 The Gift will align with the details provided in the communications you receive from Skin Rocks. If the Gift is meant to be a surprise, information about the Gift will not be disclosed until the Gift is delivered.
7.2 The Gift is exclusive of delivery costs.
7.3 The Gift is subject to availability. Offers may have limited quantities available. They will be provided on a first-come, first-served basis.
7.4 There is no cash alternative for the Gift and Skin Rocks reserves the right to substitute the Gift with a gift of equal or greater value.
7.5 The Gift cannot be exchanged.
7.6 In the event that any product(s) purchased as part of the qualifying transaction are returned and the qualifying transaction would therefore fall below the qualifying amount, the customer will be required to return the Gift in its original condition.

8. For help with participating in the promotion, please contact our Customer Service Team at store@skinrocks.com, where our team can provide full details of our promotions as and when available.

9. The Virtual Masterclass reward will be communicated to VIP-tier members. Participation will be virtual, and specific details, such as dates, times, and what you need to prepare, will be provided closer to the promotion.

10. The Digital Skincare Consultation reward will be communicated to VIP-tier members. Participation will be virtual, and specific details, such as available dates, and times, will be provided closer to the promotion.

11. Please note we may amend our tier programme from time to time so please check in for updates.

12. Points are unverified and will be approved 20 days after purchase at which point they will move to a verified status where you will see them in your account. Any points accrued from purchases that are later returned will be automatically removed from your account. 

13. Only one Reward can be used per order.

14. Points are redeemable online at www.skinrocks.com

15. Once you reach a redeemable number of points, qualifying Rewards will be made available for you to spend.

16. Delivery charges are not included when calculating your earned points. You do not earn points from the delivery charges.

17. When redeeming points, the delivery fee will not be included in the discount given, unless the reward specifically relates to a free shipping reward.

18. Points are valid for 12 months, if you have not spent your accrued points in a 12-month period your point balance will be reset to 0 and any rewards accrued will be void.

19. You cannot collect multiple points for performing the same action, such as following us on social media.

20. Skin Rocks may transfer, cancel, withdraw, or alter points and benefits at any time, including these Terms and any Skin Rocks account, without notice. Points for previous orders will not be applied to the My Skin Rewards Loyalty Programme. The programme starts fresh from the moment you enrol.

21. Skin Rocks allocated every existing account 200 points at the point of launch. This cannot be altered.

22. By signing up for the My Skin Rewards programme you agree to receive emails from Skin Rocks. You can unsubscribe at any time by visiting the Account section of the website and updating your preferences. For further information relating to how we process and use your personal information, please refer to our Privacy Policy

23. By entering this programme, all participants will be deemed to have read, accepted, and be bound by these Terms and Conditions, Terms of Service, and Privacy Policy.

24. We reserve the right to restrict access to Offers and cancel any order if we suspect abuse or violation of these Terms.