Terms & conditions 1. Our Terms 2. Information about us and how to contact us 3. Our contract with you 4. Our products 5. Providing the products 6. Your rights to end the contract 7. How to end the contract with us 8. If there is a problem with the product 9. Your rights (defective product) 10. Price and payment 11. Our responsibility for loss or damage 12. Discounts, Offers and Promotions 13. Digital Gift Cards 14. Loyalty Programme 15. Refer Friend 16. Subscriptions 17. Build Your Own Bundle 18. Other important items 19. Website use terms

1. Our Terms

  1. What these terms cover. These are the terms and conditions on which we supply our products to you if you are a consumer. If you are a business, our commercial terms will apply instead which can be found at https://skinrockspro.com/pages/terms-of-use
  2. Why you should read them. Please read these terms carefully before yousubmityour order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and otherimportant information. We may change these terms in whole or in part at any time by posting revised terms on our website. Please ensure you check here for the most up to date terms each time you submit an order to us.
  3. How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.

2. Information about us and how to contact us

  1. Who we are. We are Skin Rocks Limited (company registration number 11155429). Our registered office is at 5 St Mary Abbot's Pl., London, W8 6LS. Our main trading address is 5 St Mary Abbot's Pl., London, W8 6LS. Our VAT number is 375 9243 62.
  2. How to contact us. You can contact us by writing to us at store@skinrocks.com.
  3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

  1. How we will accept your order. We will send you an order confirmation when we have accepted your order at which point a contract will come into existence between you and us.
  2. Order cancellation. We reserve the right to cancel any order for any reason. Where we cancel an order, you will receive a full refund for the products you will not receive. Some reasons we may cancel an order include:
    a. the product is out of stock;
    b. your order is a multiple order of the same product (i.e. SKU)
    c. we have identified an error in the price or description of the product;
    d. we have reasonably grounds to suspect that the products are being ordered for commercial purposes or resale.
  3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  4. Where we sell. Please see our Shipping Policy for more information.  

4. Our products

  1. Products may vary from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
  2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website. 

5. Providing the products

  1. Delivery costs. The costs of delivery will be as displayed to you on our website when you place your order.
  2. When we will provide the products. For orders placed before 2pm, we aim to dispatch these on the same day. Shipping times may vary based on your shipping destination and rate selected and the estimated delivery timescale will be displayed to you on our website when you place the order. During busy times, orders may take longer than usual to be dispatched; we will endeavour to notify you of this on the website before placing the order. For more information visit our Shipping Policy https://skinrocks.com/pages/shipping-policy. 
  3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for have not been despatched.
  4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will receive a notification from the delivery company informing you of how to rearrange delivery.
  5. When you become responsible for the goods. A product (which is “goods”) will be your responsibility from the time we deliver the product to the address you gave us.
  6. When you own goods. You own the goods once we have received payment in full.

6. Your rights to end the contract

  1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing; and when you decide to end the contract. The following describes your rights to end the contract in specific circumstances:
    1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract;
    2. If you have just changed your mind about the product, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

2. Changing your mind (Consumer Contracts Regulations 2013). As a consumer, for most products bought online you have a right to change your mind as detailed below.
1. When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of Products which are sealed with protecting wrapping or film for health protection or hygiene reasons that you have unsealed after delivery.
2. How long do you have to change your mind? Your right to change your mind lasts for 14 days. If your order is delivered in multiple deliveries over different days, the 14 day period starts from the day after the day you (or someone you nominate) receives the last delivery.
3. Ending the contract where we are not at fault and there is no right to change your mind. You can still end the contract before it is completed but you may have to pay costs.

7. How to end the contract with us

  1. Tell us you want to end the contract.
    a. Email. Email us at store@skinrocks.com. Please provide your name, home address, details of the order including the order number and, where available, your phone number and email address. 
    b. Online. Complete the contact us form on our website.
  2. Returning products after ending the contract.
    a. To return products after ending the contract, you must submit your return request here: https://skinrocks.com/apps/returns or contact our customer service team at store@skinrocks.com
    b. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
  3. Costs of return.
    a. We will pay the costs of return: 
    i. if the products are faulty or misdescribed; or 
    ii. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
    b. In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
  4. Refunds If you are entitled to a refund under these terms we will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    1. When we may make deductions from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
    2. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    3. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. 
    4. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
    5. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 7.2.
    6. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
    7. Cost and risk of delivery are assumed by the customer, particularly in cases where the product is returned due to personal preference or suitability.

8. If there is a problem with the product

  1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at store@skinrocks.com. 
  2. Please be aware. We list all the ingredients of each product. It is your responsibility to ensure to read this information carefully. You may have an allergy or a condition that may provoke a reaction to the ingredients.
  3. Packaging: We cannot guarantee that superficial damaging to the packaging will not occur in transit.  We assume no liability for such damage.

9. Your rights (defective product)

  1. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice websitewww.adviceguide.org.ukor call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. Up to 30 days: if your goods are faulty, then you are entitled to a refund.
1. Your obligation to return rejected products. To return defective products, please submit your return request here https://skinrocks.com/apps/returns or contact our customer service team at store@skinrocks.com 

10. Price and payment

  1. Where to find the price for the product. The price of the product (which includes VAT if applicable) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.
  2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
  3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
  4. Third party payment providers.  Where you choose a third-party payment provider, your use of that service is governed by that third-party payment providers terms and privacy policy. We do not act as a lender, credit provider or credit broker in relation to any such payment option. Any credit or deferred payment agreement entered into is made directly between you and the relevant third party provider and that agreement is governed solely by that provider’s terms and conditions and privacy policy. We are not a party to, and have no control over, that agreement. We accept no liability or responsibility for the operation of any third party payment service, nor do we recommend you use such service. Any questions, complaints or disputes related to a third party payment provider, must be raised directly with the relevant payment provider.

11. Our responsibility for loss or damage

  1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.

12. Discounts, Offers and Promotions

  1. We reserve the right to modify, alter, terminate or discontinue such promotions at any time for any reason whatsoever without notice.
  2. Each live promotion will have its own set of Terms & Conditions which can be found below.
  3. Unless explicitly stated in the terms and conditions for a specific promotion, discount/welcome/Loyalty codes cannot be combined or used alongside any other offer or discount. If you possess multiple promotional codes, it is your responsibility to select the promotional code that provides the greatest benefit to you.
  4. Gift-with-purchase items left in your shopping cart after a promotion has ended will become chargeable products. It is your responsibility to review your cart before checking out to ensure it reflects your intended purchase.
  5. When returning items that qualify for a gift with purchase (GWP), the gift must also be returned unused and in its original condition. If the gift is not returned, the value of the gift will be deducted from the refund total.
  6. Loyalty reward codes cannot be used in conjunction with live promotions/offers - please see Loyalty Terms for further details unless specified otherwise.
  7. Discount, promotional and any other offer codes cannot be used in conjunction with new product launches, gift cards and gift sets unless specified otherwise.

Blue Light discount

  1. From the 7th February 2025 1pm GMT until further notice, verified Blue Light card holders will receive 15% off their order when they spend £40 or more.
  2. This offer applies to purchases of Skin Rocks brand skincare and merchandise.
  3. New product launches and gift sets are not included in the promotion.
  4. Valid promotional code must be added at checkout. If the discount does not apply, then please contact our Customer Service Team. Skin Rocks are not able to add discounts to an order that has already been completed.
  5. Customers will still be liable for any country specific taxes and duties as part of their Skin Rocks order.
  6. The currency that is charged at checkout will be determined by customer location and cannot be pre determined or selected.
  7. Skin Rocks reserves the right to cancel or amend this promotion and these terms and conditions without notice.
  8. The promotion is as stated and no cash or other alternatives will be offered.
  9. Only 1 offer is valid per transaction. Codes, discounts and promotions cannot be used in conjunction with each other.
  10. The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  11. Making a qualifiable purchase will be deemed as acceptance of these terms and conditions.

Skin Rocks Routine Builder Quiz

  1. Each new customer who completes the Skin Rocks Routine Builder will be emailed a discount code to redeem 15% off their basket total. The discount is only valid once per customer.
  2. This offer is only valid when purchasing a minimum of THREE Skin Rocks brand skincare products recommended by the Skin Rocks Routine Builder and excludes any sets, merchandise or new in products. 
  3. Qualifying products are Retinoid 1, Retinoid 2, The Moisturiser, The Moisturiser Fragrance Free, The Cream Cleanser, The Cream Cleanser Fragrance Free, The Support Oil, The Rich Moisturiser, The Rich Moisturiser Fragrance Free, The Gentle Acid, The Control Acid, The Antioxidant, The Gel Cleanser, The Gel Cleanser Fragrance Free, The Cleansing Balm, The Cleansing Balm Fragrance Free, The Eye Cream, The Light Moisturiser, The Light Moisturiser Fragrance Free, The Hyperpigmentation Serum and The Amplifier.
  4. A 15% discount will be applied at checkout when entering the shared discount code. If the discount is not applied, please contact our Customer Service Team for assistance. Please note, Skin Rocks is unable to retroactively apply discounts to orders that have already been completed.
  5. Customers will still be liable for any country-specific taxes and duties as part of their Skin Rocks order.
  6. Skin Rocks reserves the right to cancel or amend this promotion and these terms and conditions without notice.
  7. The promotion is as stated and no cash or other alternatives will be offered.
  8. Only 1 offer is valid per transaction. Codes and discounts cannot be used in conjunction with each other.
  9. The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  10. Making a qualifiable purchase will be deemed as acceptance of these terms and conditions.

Pink Puffer Bag

  1. From 7am BST on Thursday 16th April 2026 until 11.59pm BST on Sunday 31st May 2026, new customers will receive a free Pink Puffer Bag when they spend £70/€85/USD $100/ AUD $140.
  2. This offer applies to purchases of Skin Rocks brand skincare and merchandise.
  3. The Pink Puffer Bag free gift will automatically add to your cart once the purchase threshold is met and a new qualifying email address is entered at checkout. If this does not happen then please contact our Customer Service Team. Skin Rocks are not able to add free gifts to an order that has already been completed.
  4. Customers will still be liable for any country specific taxes and duties as part of their Skin Rocks order.
  5. The currency that is charged at checkout will be determined by customer location and cannot be predetermined or selected.
  6. Skin Rocks reserves the right to cancel or amend this promotion and these terms and conditions without notice.
  7. The promotion is as stated and no cash or other alternatives will be offered.
  8. Only 1 offer is valid per transaction. Gift cards will not qualify towards the minimum spend.
  9. The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  10. Making a qualifiable purchase will be deemed as acceptance of these terms and conditions.
  11. Offer available whilst stocks last.

Ancient + Brave Gift

  1. From 10am BST on Thursday 14 May 2026 until stock lasts, UK customers will receive a Pack of 10 Ancient + Brave True Collagen Sachets (with zip pouch) when they spend £80+
  2. This offer is valid for UK customers only.
  3. Please note: the Ancient + Brave sachets contain animal products.
  4. This offer applies to purchases of Skin Rocks brand skincare and merchandise.
  5. Once your cart reaches the qualifying spend, the free gift widget will appear to manually select your sachets, they will not automatically add to cart. If the widget does not appear, please contact our Customer Service Team. Skin Rocks are not able to add free gifts to an order that has already been completed.
  6. Customers will still be liable for any country specific taxes and duties as part of their Skin Rocks order.
  7. The currency that is charged at checkout will be determined by customer location and cannot be predetermined or selected.
  8. Skin Rocks reserves the right to cancel or amend this promotion and these terms and conditions without notice.
  9. The promotion is as stated and no cash or other alternatives will be offered.
  10. Only 1 offer is valid per transaction. Gift cards will not qualify towards the minimum spend.
  11. The offer can be used in conjunction with discount codes.
  12. The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  13. Making a qualifiable purchase will be deemed as acceptance of these terms and conditions.
  14. Offer available whilst stocks last.

13. Digital Gift Cards

1. Digital Gift Cards are redeemable online at skinrocks.com only.

2. There is a 12-monthexpirationdate, from the date of purchase, on all Digital Gift Cards.

3. The Digital Gift Card can be redeemed by entering the gift card's code at checkout. This code will be delivered to the recipient via email.

4. Digital gift card only. No physical gift card will be delivered to the recipient.

5. If you lose or delete your Digital Gift Card, please contact Customer Service Team. Where a Digital Gift Card is linked to an e-mail, we will use reasonable endeavours to resend it, however Digital Gift Cards are treated as currency and we will not replace lost cards if they are not linked to an email address.

6. When the Digital Gift expires, we are unable to top it up - you will be required to purchase another.

7. Once a Digital Gift Card has been purchased we are unable to alter the value of the card.

8. If not all spent at once, the remaining value on the gift card can be put towards a future purchase within the expiration period.

9. The balance of the Digital Gift Card is in British Pound Sterling for all territories, regardless of purchase or redemption location.

10. To check the balance of your Digital Gift Card, please contact the Customer Service Team.

11. Customers will still be liable for any country specific taxes and duties as part of their Skin Rocks order.

12. Skin Rocks reserves the right to cancel or amend this promotion and these terms and conditions without notice.

13. The Digital Gift Card is asstatedand no cash or other alternatives will be offered.

14. Codes and discounts cannot be used in conjunction with the purchase of a Digital Gift Card.

15. When initially purchasing a digital gift card, you can earn loyalty points.

16. When using a digital gift card topurchasea physical item you cannot earn points. You will still be able to earn points for any additional amount paid with your own money.

17. The Digital Gift Card and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

18. Making a purchase will be deemed as acceptance of these terms and conditions.

14. Loyalty Programme

My Skin Rewards

These Terms and Conditions apply to all exclusive offers and promotions provided by Skin Rocks Limited to our valued customers. Byparticipatingin My Skin Rewards, you agree tocomply withthese Terms. Please read them carefully before taking part.

By opening an account or participating in the programme you agree to: 

i) These Terms & Conditions;  

ii) Terms of Service; and  

iii) Privacy Policy.

Points and purchases

1. Your Skin Rocks account will be auto-enrolled to the programme (you can opt-out at any time).

My Skin Rewards points areallocatedto accounts for:

  • Create an account
  • Make a purchase
  • Sign up to our mailing list
  • Follow us on Instagram
  • Leave a review

See our My Skin Rewards page for further details on how points are collected.  

2. Please note we may amend our My Skin Rewards Points programme from time to time so please check in for updates.

3. Points cannot be used in conjunction with any other offer.

4. Purchases made using guest checkout will not add points to your account, please ensure you are signed in to earn your points for every purchase. My Skin Rewards cannot add on points post-purchase.

Tier system

5. We also reward loyal accounts with our tier system;

  • Your account tier is General Admission status on creation;
  • To unlock Rockstar status, your account will need to accrue a minimum of 500 points within 12 months of becoming General Admission status;
  • To unlock VIP status, your account will need to accrue a minimum of 1000+ within 12 months of becoming Rockstar status.

My Skin Rewards benefits

6. Benefits within My Skin Rewards programme include Free Shipping *restrictions apply, welcome/surprise gift(s), virtual masterclasses, and digital skincare consultations.

6a. Please note a £10 minimum spend is required when redeeming the £5, £10 or £15 reward.
  
6b. Points can be exchanged for free shipping rewards. When the applicable number of points has been reached, the reward will be displayed in the customer account to redeem. 
  
6c. *Free shipping restrictions: The free shipping promotion typically applies to standard shipping within the designated territories, unless expressly stated otherwise, when the Free Shipping reward requirements have been met. 

7.1 The Gift will align with the details provided in the communications you receive from Skin Rocks. If the Gift is meant to be a surprise, information about the Gift will not be disclosed until the Gift is delivered. 
  
7.2 The Gift is exclusive of delivery costs.
  
7.3 The Gift is subject to availability. Offers may have limited quantities available. They will be provided on a first-come, first-served basis. 
  
7.4 There is no cash alternative for the Gift and Skin Rocks reserves the right to substitute the Gift with a gift of equal or greater value. 
  
7.5 The Gift cannot be exchanged. 
  
7.6 In the event that any product(s) purchased as part of the qualifying transaction are returned and the qualifying transaction would therefore fall below the qualifying amount, the customer will be required to return the Gift in its original condition.

Participation

8. For help with participating in the promotion, please contact our Customer Service Team at store@skinrocks.com, where our team can provide full details of our promotions as and when available.

9. The Virtual Masterclass reward will be communicated to VIP-tier members. Participation will be virtual, and specific details, such as dates, times, and what you need to prepare, will be provided closer to the promotion.

10. The Digital Skincare Consultation reward will be communicated to VIP-tier members. Participation will be virtual, and specific details, such as available dates, and times, will be provided closer to the promotion.

11. Please note we may amend our tier programme from time to time so please check in for updates.

12. Points are unverified and will be approved 20 days after purchase at which point they will move to a verified status where you will see them in your account. Any pointsaccruedfrom purchases that are later returned will be automatically removed from your account.

13. Only one Reward can be used per order.

14. Points are redeemable online at www.skinrocks.com

15. Once you reach a redeemable number of points, qualifying Rewards will be made available for you to spend.

16. Delivery charges are not included when calculating your earned points. You do not earn points from the delivery charges.

17. When redeeming points, the delivery fee will not be included in the discount given, unless the reward specifically relates to a free shipping reward.

18. Points are valid for 12 months, if you have not spent your accrued points in a 12-month period your point balance will be reset to 0 and any rewards accrued will be void.

19. You cannot collect multiple points for performing the same action, such as following us on social media.

20. Skin Rocks may transfer, cancel, withdraw, or alter points and benefits at any time, including these Terms and any Skin Rocks account, without notice. Points forpreviousorders will not be applied to the My Skin Rewards Loyalty Programme. The programme starts fresh from the moment you enrol.

21. Skin Rocks allocated every existing account 200 points at the point of launch. This cannot be altered.

22. By signing up for the My Skin Rewards programme you agree to receive emails from Skin Rocks. You can unsubscribe at any time by visiting the Account section of the website and updating your preferences. For further information relating to how we process and use your personal information, please refer to our Privacy Policy. 

23. By entering this programme, all participants will be deemed to have read, accepted, and be bound by these Terms and Conditions, Terms of Service, and Privacy Policy.

24. We reserve the right to restrict access to Offers and cancel any order if we suspect abuse or violation of these Terms.

15. Refer a Friend

  1. The Skin Rocks Refer a Friend programme is available is ongoing until further notice, unless otherwise stated by Skin Rocks.
  2. Customers who are registered members of the My Skin Rewards loyalty programme are eligible to participate as referrers.
  3. Referrers will receive 1000 My Skin Rewards points (equivalent to £10) when a referred friend makes a first qualifying purchase over £50 using the referrer’s unique referral link.
  4. The referred friend will receive £10 off their first purchase over £50 when using the referrer’s unique referral link. The discount will be automatically applied at checkout.
  5. Referral points (1000 points = £10) will be awarded to the referrer’s loyalty account only after the referred friend has made a qualifying purchase. Points cannot be redeemed or exchanged for cash.
  6. The referral points will be approved in the referrer's account after 14 days.
  7. This offer is valid for new customers only. Existing Skin Rocks customers cannot be referred and will not trigger referral rewards.
  8. There is no limit to the number of friends a customer can refer unless otherwise communicated by Skin Rocks.
  9. Offer cannot be combined with other promotions, discount codes or bundles unless specified.

16. Subscriptions

  1. Subscriptions are set up by selecting “Subscribe and get free gifts” before adding a product to your cart.
  2. By placing a subscription order, you agree to these Terms & Conditions for the Skin Rocks Subscription Programme and authorise us to charge your selected payment method for future orders at the frequency and quantity you have chosen.
  3. The charge for each subscription order will be billed automatically to the credit or debit card used to create your account or otherwise designated by you when placing your subscription order.
  4. All subscription orders require a valid credit or debit card payment method.
  5. Your subscription will remain in effect until it is cancelled.
  6. You can pause, skip, modify, or cancel your subscription at any time via your Skin Rocks Account under “Manage Subscriptions.”
  7. Changes or cancellations made less than 24 hours before your next scheduled shipment may not take effect until after that order has been processed.
  8. No minimum subscription period applies.
  9. Delivery frequency differs depending on the product and can be modified anytime through your account.
  10. Free UK shipping applies to all subscription orders.
  11. You’ll receive a reminder email 5 days before your next order is processed.
  12. You can change your next delivery date, update, or swap products in your subscription anytime via your account.
  13. Free gifts are included with your 2nd, 5th, 7th, and 10th subscription orders.
  14. You’ll earn loyalty points on every subscription order; however, loyalty points cannot be redeemed against subscription payments.
  15. Returns of unopened products are accepted within 30 days of receipt. Please refer to our full Returns Policy for further information.
  16. If you subscribe during a promotional period or using a discount code, the promotional price will apply only to your first subscription order. All subsequent orders will be charged at the regular price, unless otherwise stated.
  17. The actual cost of each order may vary depending on product prices, promotions, quantity, and shipment frequency at the time your order is processed.
  18. If you cancel and later reactivate your subscription, any prior discounts or benefits may no longer apply and will be subject to the terms in effect at the time of reactivation.
  19. Skin Rocks may, at its sole discretion, update or modify these Terms & Conditions (including all applicable terms, conditions, limitations, and requirements) at any time without prior notice.
  20. Any updates will take effect immediately upon being posted on our website.
  21. Your continued participation in the Subscription Programme after any changes constitutes your acceptance of the updated Terms & Conditions. If you do not agree to any changes, you must cancel your subscription before your next order is processed.
  22. Subscriptions are subject to product availability. In the event an item becomes unavailable, Skin Rocks reserves the right to cancel your order or offer a suitable alternative.

17. Build Your Own Bundle

  1. From Wednesday 5th November 2025 customers can create a Build Your Own Bundle of 3 or more unique products, up to a maximum of 6, and receive 10% off the total bundle price.
  2. Discount will apply automatically when adding the bundle to cart.
  3. Only products added through the Bundle page qualify for the offer.
  4. Customers will still be liable for any country-specific taxes and duties as part of their Skin Rocks order.
  5. The currency that is charged at checkout will be determined by customer location and cannot be predetermined or selected.
  6. Skin Rocks reserves the right to cancel or amend this promotion and these terms and conditions without notice.
  7. The promotion is as stated and no cash or other alternatives will be offered.
  8. The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
  9. Making a qualifiable purchase will be deemed as acceptance of these terms and conditions.
  10. Offer available whilst stocks last.
  11. Cannot be used in conjunction with other discount codes, highest discount code will override, will work in conjunction with GWPs.

18. Other important items

  1. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
  2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
  4. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

19. Website use terms

1. Our Platforms
These terms of use apply to your use of: 

Each, a “Platform”, and together “Platforms”. 

2. By using our Platforms you accept these terms
By using our Platforms, you confirm that you accept these terms of service and that you agree to comply with them. 

If you do not agree to these terms, you must not use our Platforms. 

We recommend that you print a copy of these terms for future reference.

3. We may make changes to these terms.
We amend these terms from time to time. Every time you wish to use our Platforms, please check these terms to ensure you understand the terms that apply at that time.

4. We may make changes to our Platforms
We may update and change our Platforms from time to time to reflect changes to our products, our users' needs and our business priorities.

5. We may suspend or withdraw our Platforms
Our Platforms are made available free of charge. 

We do not guarantee that our Platforms, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platforms for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 

You are also responsible for ensuring that all persons who access our Platforms through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them. 

6. We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

7. Registration and Accounts
If you choose to register for an account within any of our Platforms, you must not allow any other person to use your account to access the Platforms. You must not disclose any log in information to any third party. If you suspect unauthorised use of your account, you must notify us immediately. You will be liable for any losses arising from your breach of these terms.  

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service. 

When registering for an account, you warrant that all the information you provide to us is complete and accurate and you are not impersonating any other person.

8. Cancellation of Accounts
If you want to cancel your account please reach out to us at store@skinrocks.com

9. How you may use material on our Platforms
We are the owner or the licensee of all intellectual property rights in our Platforms, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

You may print off one copy, and may download extracts, of any page(s) from our Platforms for your personal use and you may draw the attention of others within your organisation to content posted on our Platforms. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status (and that of any identified contributors) as the authors of content on our Platforms must always be acknowledged (except where the content is user-generated). 

You must not use any part of the content on our Platforms for commercial purposes without obtaining a licence to do so from us or our licensors. 

If you print off, copy, download, share or repost any part of our Platforms in breach of these terms of service, your right to use our Platforms will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

10. No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Platforms or any services provided via, or in relation to, our Platforms. This includes using (or permitting, authorising or attempting the use of): 

  • Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Platforms or any data, content, information or services accessed via the same. 
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information [or develop, train, fine-tune or validate AI systems or models] which includes but is not limited to patterns, trends and correlations. 

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790). 

You shall not use, and we do not consent to the use of, our Platforms, or any data published by, or contained in, or accessible via, our Platforms or any services provided via, or in relation to, our Platforms for the purposes of developing, training, fine-tuning or validating any AI system or model. 

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

11. Rules about linking to our Platforms
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you. 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. 

We reserve the right to withdraw linking permission without notice.

12. Our trademarks are registered
You are not permitted to use any trademark owned by or licenced by us without our prior written approval. We own the following trademarks: 

  • SKIN ROCKS 
  • SKIN IS THE FOUNDATION 
  • YNTI 
  • YDNTI 
  • BOOKENDS 
  • THINK SCIENCE 
  • EXFOLITONE 
  • SKINCARE IS HEALTHCARE 
  • SKINCARE IS NOT MERCH 
  • THE AMPLIFIER 
  • MY SKIN REWARDS 
  • ROUTINE RESET 
  • THE NECK DOWN 
  • BREAKOUT STATION 
  • THERE IS NO DUPE 
  • SKIN ROCKS PRO

13. Uploading content to our Platforms
Whenever you make use of a feature that allows you to create content directly on our Platforms, upload or share content to our Platforms, or to make contact with other users of our Platforms, you must ensure that such content is accurate, opinions are genuinely held, and such content complies with any applicable laws. 

You may post reviews, comments, photos, videos, and other content; so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead. 

You warrant that any such contribution complies with the above standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. 

We will consider any content you upload to our Platforms to be non-confidential and not protected by any trademark, patent or copyright ("non-proprietary"), that is, in the public domain. You own your content, but you grant to us and other users of our Platforms a limited licence to use, store and copy that content and to distribute and make it available to others.  

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our Platforms violates their intellectual property rights or their right to privacy. 

We have the right to remove any posting you make on our Platforms.

14. User-generated content is not approved by us
Our Platforms may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our Platforms do not represent our views or values.

15. Do not rely on information on this site
The content on our Platforms is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platforms. 

Although we make reasonable efforts to update the information on our Platforms, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platforms is accurate, complete or up to date.

16. We are not responsible for websites we link to
Where our Platforms contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 

We have no control over the contents of those sites or resources.

17. We are not responsible for viruses
We do not guarantee that our Platforms will be secure or free from bugs or viruses. 

You are responsible for configuring your information technology, computer programs and platform to access our Platforms. You should use your own virus protection software.

18. You must not introduce viruses
You must not misuse our Platforms by knowingly introducing viruses, trojans, worms, logicbombsor other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Platforms or any part of it. You must notattemptto gain unauthorised access to our Platforms, the server on which our Platforms is stored or any server, computer or database connected to our Platforms or any other equipment or network connected with our Platforms. You must not interfere with, damage or disrupt any software used in the provision of our Platforms or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our Platforms via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platforms will cease immediately.

19. Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. 

We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

20. How we may use your personal information
We will only use your personal information as set out in our privacy policy

21. Which country's laws apply to a dispute
These terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.