Skin Rocks - Shipping Policy

Shipping Policy

We are excited for you to receive your order as quickly as possible. Please take note of our shipping terms and exclusions.

ORDER FULFILMENT

We aim to handle your orders as quickly and efficiently as possible, with orders being despatched within 24 hours of being placed (Monday to Friday only).

Orders placed before 1pm will ship the same day/orders placed after 1pm will ship the following day (Monday to Friday only).

Orders are not processed on Saturdays, Sundays and UK Bank Holidays.

*Orders placed before 1pm Friday will be shipped the same day with delivery expected within 2-3 days.

**Orders placed after 1pm Friday will be shipped Monday for delivery expected within 2-3 days.

Carrier/customs charges will be communicated to you by your selected carrier. The speed in which this payment is made may impact your delivery. Charges will be communicated to you by your carrier and are outside of Skin Rocks’ control.

Orders are sent with a tracking link and require a signature at point of delivery. Please consider this when selecting a delivery address/location.

SHIPPING COSTS

Free shipping on all UK orders.

Free International shipping on all orders over £150 (excl. VAT).

Location Service Cost
UK + Ireland DPD Express - arrival within 2-3 days Free
Guernsey, Isle of Man, Jersey DHL – arrival within 2-3 days £10
Europe DHL - arrival within 2-3 days £30
International DHL - arrival within 2-3 days  £30

 

VAT AND DUTIES

VAT rules vary from country to country; the price shown is dependent on the country you are ordering from. EU orders equal to or under €150, VAT will be charged at checkout and not on arrival into your chosen country. The VAT rate is dependent on the EU member state you are residing in, we encourage you to check this via the European Commission website.

If your order exceeds the value of €150, VAT and import duties will be charged upon importation into your country, by your carrier. These charges are subject to the EU member state where the goods are being imported and out of our control.

ORDER TRACKING

Once your order has been despatched, we will email you a tracking link so you can follow the status of your shipment.

If you can’t track your delivery don’t worry, links may not become active until your order is in transit.

We ship internationally, with the countries we currently ship to outlined below:

COUNTRIES WE SHIP TO:

Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong SAR, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Oman, Poland, Portugal, Qatar, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City, Vietnam

Brightening Box Shipping

Due to compliancy restrictions in relation to products included within the Brightening Box we are unable to ship to the USA, Canada and Japan.

Retinol Box Shipping

Due to strict SPF regulations in some territories, we are unable to ship the Retinol Box to the USA and Japan.

Please note we are not able to ship to PO Box addresses.