Skin Rocks - Shipping Policy

Shipping Policy

We are excited for you to receive your order as quickly as possible. Please take note of our shipping terms and exclusions.

ORDER FULFILMENT

We aim to handle your orders as quickly and efficiently as possible, with orders being despatched within 24 hours of being placed (Monday to Friday only).

Orders placed before 1pm will ship the same day/orders placed after 1pm will ship the following day (Monday to Friday only).

Orders are not processed on Saturdays, Sundays and UK Bank Holidays.

*Orders placed before 1pm Friday will be shipped the same day with delivery expected within 2-3 days.

**Orders placed after 1pm Friday will be shipped Monday for delivery expected within 2-3 days.

Carrier/customs charges will be communicated to you by your selected carrier. The speed in which this payment is made may impact your delivery. Charges will be communicated to you by your carrier and are outside of Skin Rocks’ control.

Orders are sent with a tracking link and require a signature at point of delivery. Please consider this when selecting a delivery address/location.

SHIPPING COSTS

Free UK shipping on all orders.

Free International shipping on all orders over £150 (excl. VAT).

Location Service Cost
UK + Ireland DPD Classic - arrival within 2-3 days Free
Guernsey, Isle of Man, Jersey DPD Classic – arrival within 2-3 days £10
Europe *DPD Classic - arrival within 2-3 days £30
International FedEx International Priority - arrival within 2-3 days  £30

 

*For parts of the EU we have established links with alternative carriers who are experts in local deliveries so you may see alternative carrier names on your tracking. Delivery times remain in line with DPD Classic service.

VAT AND DUTIES

Due to recent changes following Brexit, any orders outside of the UK will be liable for customs and duty payments. The amount will be dependent on where the order is being shipped to and you will be contacted by the courier to advise of payment amount prior to delivery. We ask you make payment promptly so that your order is delivered as quickly as possible.

We will only be charging VAT on orders within the UK.

ORDER TRACKING

Once your order has been despatched, we will email you a tracking link so you can follow the status of your shipment.

If you can’t track your delivery don’t worry, links may not become active until your order is in transit.

We ship internationally, with the countries we currently ship to outlined below:

COUNTRIES WE SHIP TO:

Australia, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong SAR, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Qatar, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Thailand, Ukraine, United Arab Emirates, United Kingdom, United States, Vatican City

Pigmentation Box Shipping

Due to strict SPF regulations in some territories, the Pigmentation Box is only available in the following countries:
Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Germany, Greece, Guernsey, Hong Kong, Ireland, Isle of Man, New Zealand, Romania, Serbia, Singapore, Sweden, Thailand, Ukraine, United Kingdom

Please note we are not able to ship to PO Box addresses.