Have a question about your order? Want to know where we ship our Boxes to? Find the answers to your frequently asked questions here.
Yes, you can purchase as a guest! We recommend creating an account so you are able to access your purchasing history and track transactions.
If your order exceeds the value of €150, VAT and import duties will be charged upon importation into your country, by your carrier. These charges are subject to the EU member state where the goods are being imported and out of our control.
**Please see our shipping policy for more details on shipping information.
If you still wish to return your order, email us at email@example.com to request our returns procedure. Please note that returns are at a cost to you and refunds will be made once the return has been received and confirmed as fit for resale.
We are not able to make any changes to the items in your order. If you have placed an order for an item incorrectly please contact us so we can share our returns policy with you.
Please note that any recommendation is given in good faith and is no substitute for you learning more about a product, whether it may be suitable for you and whether it may provoke allergies. The advice and recommendations provided are not to be construed as medical or dermatological advice and we always encourage you to seek the advice of a professional if you are concerned.
You can always check out our Instagram @skinrocks to discover more information about our current Boxes and which one is right for you.
If you created an account, you will also be able to click on the tracking number displayed against your order once you have successfully logged in.
Anything which falls out of this timeframe will not be eligible for a claim.
We currently ship worldwide but there are some exclusions so please do check out our shipping policy to ensure your county is listed. We are constantly working to bring Skin Rocks to wherever you are in the world and review our availability regularly.
The country in the billing and delivery address can be different but please note this is ultimately your bank’s decision to determine if the transaction is successful. Please expect delays and possible limitations when using a third-party money management platform. If your billing country charges VAT but shipping country is exempt, VAT cannot be removed.
Please see our returns policy here.
The fastest way to ensure you get what you want is to return the item you have ordered, and once the return is accepted, make a separate purchase for the new item.
Firstly, that’s not the service we strive to provide so please let us know at firstname.lastname@example.org so we can make this right! More information can be found in our returns policy.
We are unable to refund any costs incurred from returning the goods.
Please inspect your order upon receipt and contact us immediately if the item you receive is wrong, so that we can evaluate the issue and make it right. You can contact us at email@example.com to arrange a replacement. Please provide your order number (begins with #) and provide as much information as possible, including images, so that we can resolve as quickly as possible for you.
Purchase of any product via our site is for personal use only. By purchasing our products, you agree not to resell or distribute via a third-party platform in any way. We may reject or cancel your order if we have reason to believe your order is not for personal use. Legal action will be taken, should we discover items are being re-sold.
International customers qualify for free shipping with a minimum spend of £150 (excl. VAT). You do not need to enter a code, this promotion will be automatically applied at checkout.