My Skin Rewards FAQs

To find out more about My Skin Rewards, take a look at our frequently asked questions.

This is our way of showing our appreciation to our loyal customers. Every time you shop on with a registered account, we reward you with points which can be redeemed on future orders. Work your way up our tier programme to unlock a whole host of additional benefits. It’s simple: the more you spend, the greater the rewards.

Anyone who signs up for a Skin Rocks account is automatically enrolled. If you have an existing account, we have enrolled you automatically.

Each time you shop on with a registered account, we show our appreciation by awarding you points. They will be automatically added to your account, you don’t need to do anything once you’ve made your purchase.

Points status is displayed at the top of your account, in your My Skin Rewards dashboard. Here, you can easily view your membership tier and points you've earned, as well as the rewards you qualify for.

Points you earn by making a purchase must be verified before they can be exchanged for rewards. You will see qualifying points transferred to your account 20 days from purchase.

Collect points and exchange them for redeemable rewards to use against your purchases. It's important to note that only one reward can be applied per order. To access and use your rewards, simply log into your account and navigate to the Your Rewards dashboard, where you'll find your points balance and eligible rewards.

Your account, including points and rewards, is valid for 12 months. If you have not spent your accrued points in a 12-month period, your point balance will be reset to 0 and you will lose any rewards you had accrued.

At checkout, only a single discount can be applied. If your order is eligible for a promotional gift or discount, it cannot be used in combination with any other offer. Please be aware that if a promotion has already been applied to your order, attempting to use a code at checkout will not be accepted.

In addition to earning points on your purchases, members can also enjoy exclusive rewards and gifts. The specific rewards you receive will be determined by your tier and will be communicated to you by Skin Rocks in accordance with the My Skin Rewards Terms & Conditions. For more information, please refer to our Loyalty Terms & Conditions.

If you return an order, your points will be deducted from your account. If your points have not yet been verified, the points earned for your order will be removed and will not transfer into your account balance.

If you have used multiple email addresses to create an account, you will activate a loyalty account for each, which can not be consolidated.

My Skin Rewards does not apply to past orders. Points for previous orders or reviews you may have left will not be backdated. The programme starts fresh from the moment you enrol.

If you no longer wish to earn points, please contact us, and ask to be unenrolled. We’ll remove you and you will lose any points you have accrued.

We love to hear from you especially if we can help or make something better – please refer to our Contact Us page.

When you've accrued enough points, a Free Shipping Reward will become available in your account which can be redeemed at checkout on your next purchase. Shipping restrictions apply, please refer to our Loyalty Terms & Conditions.

To show our appreciation, members of My Skin Rewards will be gifted surprise items from time to time. Keep a check on your account to see when you qualify for a Surprise Gift.

Keep earning points and work your way through the My Skin Rewards tiers. Once you attain the Rockstar and VIP tier status, you'll become eligible for a variety of exclusive offers. We will notify you as soon as you reach a qualifying tier.

VIP customers will receive early access to Skin Rocks events. You will be informed in advance to secure your early access. Information will be communicated by email to ensure you don’t miss out.

To reward our VIP customers, you will receive an email invitation to The Virtual Masterclass. Participation will be virtual, and specific details, such as dates, times, and what you need to prepare, will be provided closer to the promotion.

As a VIP customer, you will have the opportunity to book an exclusive digital face-to-face consultation with one of our fully qualified Skin Experts. We will be in touch with you via email with further information on how to book.

Skin Rocks Freak Status is an exclusive group, hand-picked by Caroline and identified as our most loyal customers over the years across CH Shopfloor and Skin Rocks. Skin Rocks Freak Status is by invitation only.

Please see the following link to our Loyalty Terms & Conditions. If you do not agree to the Terms or should you not wish to participate in My Skin Rewards, you can close your account by contacting us by email at and we will close your account. After closing your account all future orders can be placed through guest checkout.

Still need more information? Email us below.