Skin Rocks - Shipping Policy

Shipping Policy

We are excited for you to receive your order as quickly as possible. Please take note of our shipping terms and exclusions. 

 

ORDER FULFILMENT - Standard (UK only) 

Orders will be dispatched within 2-4 days of being placed and will be delivered by Royal Mail on a tracked service. 

Orders are not processed on Saturdays, Sundays and UK Bank Holidays. 

 

Please note that during Royal Mail strikes, it may take us longer than usual to deliver your order.  

 

ORDER FULFILMENT - Express UK & Ireland

Orders will be dispatched within 24 hours of being placed (Monday to Friday only). 

Orders placed before 1pm will ship the same day/orders placed after 1pm will ship the following day (Monday to Friday only). 

Orders are not processed on Saturdays, Sundays and UK Bank Holidays. 

During especially busy periods, we may remove the UK Express shipping option.

*Orders placed before 1pm Friday will be shipped the same day with delivery expected within 1-2 days (UK) or 3-5 days (EU/international). 

**Orders placed after 1pm Friday will be shipped Monday for delivery expected 1-2 days (UK) or 2-3 days (EU/international). 

Carrier/customs charges will be communicated to you by your selected carrier. The speed in which this payment is made may impact your delivery. Charges will be communicated to you by your carrier and are outside of Skin Rocks’ control. 

Orders are sent with a tracking link and require a signature at point of delivery. Please consider this when selecting a delivery address/location. 

SHIPPING COSTS 

Free standard shipping on all UK orders over £50. 

Free international shipping on all orders over $150/€150 (excl. tax).   

 UK Standard 3-5 day 

£4  

Free over £50

UK Express 1-2 day 

£5 

Europe Express 3-5 day 

€10 

Free over €150

Ireland Express 1-2 day 

€5 

Free over €100  

International Express 3-5 day 

$15 

Free over $150  

 

 

 

VAT AND DUTIES 

Tax rules vary from country to country; the price shown is dependent on the country you are ordering from. EU orders equal to or under €150, tax will be charged at checkout and not on arrival into your chosen country. The tax rate is dependent on the EU member state you are residing in, we encourage you to check this via the European Commission website. 

If your order exceeds the value of €150, any tax and import duties will be charged upon importation into your country, by your carrier. These charges are subject to the EU member state where the goods are being imported into and are out of our control. 

ORDER TRACKING 

Once your order has been dispatched, we will email you a tracking link so you can follow the status of your shipment. 

If you can’t track your delivery don’t worry, links may not become active until your order is in transit. 

We ship internationally, with the countries we currently ship to outlined below: 

COUNTRIES WE SHIP TO:  

Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greenland, Guernsey, Hong Kong SAR, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Thailand, United Kingdom, United States, Vatican City, Vietnam 

Retinol Box Shipping 
 
Due to strict SPF regulations in some territories, we are unable to ship the Retinol Box to the USA and Japan. 

Brightening Box Shipping

We are unable to ship The Brightening Box to the USA, Canada and Japan due to active ingredient restrictions.

Please note we are not able to ship to PO Box addresses.