Terms & Conditions

Welcome to 

  1. THESE TERMS
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
  3. OUR CONTRACT WITH YOU
  4. OUR PRODUCTS
  5. PROVIDING THE PRODUCTS
  6. YOUR RIGHTS TO END THE CONTRACT
  7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)
  8. IF THERE IS A PROBLEM WITH THE PRODUCT
  9. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER
  10. PRICE AND PAYMENT
  11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
  12. OTHER IMPORTANT TERMS
  1. What these terms cover. These are the terms and conditions on which we supply our products to you.
  2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
  3. How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.
  1. Who we are. We are Skin Rocks Limited (company registration number 11155429). Our registered office is at 1 Mountview Court, 310 Friern Barnet Lane, Finchley, London, N20 0LD. Our main trading address is 1 Mountview Court, 310 Friern Barnet Lane, Finchley, London, N20 0LD. Our VAT number is 375 9243 62.
  2. How to contact us. You can contact us by writing to us at store@skinrocks.com.  
  3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
  2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This may be because:
  3. you do not meet the eligibility to order criteria set out above;
  4. you want to ship to a freight forwarding company address for example Self Storage, Address Pal and Storage Wizard as they are unable to accept delivery; 
  5. the product is out of stock;
  6. your order is a multiple order of the same product (i.e. SKU) and health and safety law imposes restrictions; 
  7. we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
  8. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
  9. Where we sell. Please see our Shipping Policy for more information.  
  1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 
  2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
  1. Delivery costs. The costs of delivery will be as displayed to you on our website.
  2. When we will provide the products. We will contact you to provide you with an estimated delivery date within 7-14 days after the day on which we accept your order. The estimated delivery date is an estimate only and we will not be in breach of the contract if the products are delivered later than estimated. 
  3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
  4. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will receive a notification informing you of how to rearrange delivery or collect the products from a local depot.
  5. When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
  6. When you own goods. You own a product which is goods once we have received payment in full.
  7. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
  8. deal with technical problems or make minor technical changes;
  9. update the product to reflect changes in relevant laws and regulatory requirements;
  10. make changes to the product as requested by you or notified by us to you (see clause 6.2).

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

  1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract;
  2. If you are a consumer and have just changed your mind about the product, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clauses 6.2.1 to 6.2.3 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

  1. we have told you about an upcoming change to the product or these terms which you do not agree to;
  2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  3. there is a risk that supply of the products may be significantly delayed because of events outside our control.

Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

Products which are sealed with protecting wrapping or film for health protection or hygiene reasons that you have unsealed after delivery.

  1. How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on if your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.
  2. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 6.1), you can still end the contract before it is completed. 
  1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
  2. Email. Email us at store@skinrocks.com. Please provide your name, home address, details of the order including the order number and, where available, your phone number and email address.
  3. Online. Complete the contact us form on our website. 
  4. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Armada Point, 16 Armada Way, Beckton, London E6 7AB or (if they are not suitable for posting) allow us to collect them from you. Please email us at store@skinrocks.com to arrange collection. If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. 
  5. When we will pay the costs of return. We will pay the costs of return:
  6. if the products are faulty or misdescribed; or
  7. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.

  1. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
  2. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
  3. When we may make deductions from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
  4. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  5. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
  7. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 7.2.
  8. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
  1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at store@skinrocks.com.  
  2. Please be aware. We list all the ingredients of each product. It is your responsibility to ensure to read this information carefully and contact us with queries. You may have an allergy or a condition that may provoke a reaction to the ingredients. 
  3. Neoprene Fabric: Neoprene is a natural occurrence with our products. Neoprene softens with use. 
  4. Our Packaging: instead of polystyrene we use 100% recyclable brown packing paper. Please reuse or recycle.
  5. Author’s Recommendation: any recommendation is given in good faith and is no substitute for you learning more about a product, whether it may be suitable for you and whether it may provoke allergies.  
  1. If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. Up to 30 days: if your goods are faulty, then you can get an immediate refund.

  1. Your obligation to return rejected products. If you wish to exercise your legal rights to reject defective products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us store@skinrocks.com for a return label or to arrange collection.
  1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
  2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
  3. When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
  4. We are not liable for business losses. If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause
  1. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
  2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
  4. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

1. Digital Gift Cards are redeemable online at skinrocks.com only.

2. There is a 12-month expiration date, from the date of purchase, on all Digital Gift Cards.

3. The Digital Gift Card can be redeemed by entering the gift card's code at checkout. This code will be delivered to the recipient via email.

4. Digital gift card only. No physical gift card will be delivered to the recipient.

5. If you lose or delete your Digital Gift Card, please contact Customer Expert Team.

6. When the Digital Gift Card runs out, we are unable to top it up - you will be required to purchase another.

7. Once a Digital Gift Card has been purchased we are unable to alter the value of the card.

8. If not all spent at once, the remaining value on the gift card can be put towards a future purchase.

9. The balance of the Digital Gift Card is in British Pound Sterling for all territories, regardless of purchase or redemption location.

10. To check the balance of your Digital Gift Card, please contact Customer Expert Team.

11. Customers will still be liable for any country specific taxes and duties as part of their Skin Rocks order.

12. Skin Rocks reserves the right to cancel or amend this promotion and these terms and conditions without notice.

13. The Digital Gift Card is as stated and no cash or other alternatives will be offered.

14. Codes and discounts cannot be used in conjunction with the purchase of a Digital Gift Card.

15. My Skin Rewards loyalty points can not be earned on a Digital Gift Card purchase.

16. Customers can receive loyalty points when using a Digital Gift Card to purchase a physical item. 

17. The Digital Gift Card and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. 

18. Making a purchase will be deemed as acceptance of these terms and conditions.

Terms and Conditions

1. From the Thursday 11th July 9am GMT until Wednesday 17th July 9am GMT each Skin Rocks order of £40 or more will receive a free gift of a Mirror free.

2. This offer applies to purchases of Skin Rocks brand skincare only.

3. Qualifying products are Retinoid 1, Retinoid 1 Refill, Retinoid 2, Retinoid 2 Refill, Retinoid 1 Duo, Retinoid 2 Duo, The Moisturiser, The Moisturiser Fragrance Free, The Cream Cleanser, The Cream Cleanser Fragrance Free, The Cream Cleanser Supersize, The Cream Cleanser Supersize Fragrance Free, The Support Oil, The Rich Moisturiser, The Rich Moisturiser Fragrance Free, The Control Acid, The Gentle Acid, The Antioxidant, The Antioxidant Refill, The Bookends, The Bookends Fragrance Free, The Bookends Rich Edition, The Bookends Fragrance Free Rich Edition, The Flannel Trio, The Cotton Rounds, the Skincare is Not Merch Tote Bag and the Clean Your Dirty Face Washbag.

4. The Mirror free gift will automatically be added at checkout. If this does not happen then please contact our Customer Service Team. Skin Rocks are not able to add free gifts to an order that has already been completed.

5. Customers will still be liable for any country specific taxes and duties as part of their Skin Rocks order.

6. The currency that is charged at checkout will be determined by customer location and cannot be pre determined or selected.

7. Skin Rocks reserves the right to cancel or amend this promotion and these terms and conditions without notice.

8. The promotion is as stated and no cash or other alternatives will be offered.

9. Only 1 offer is valid per transaction. Codes and discounts cannot be used in conjunction with each other.

10. The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

11. Making a qualifiable purchase will be deemed as acceptance of these terms and conditions.

12. Free gift offer available whilst stocks last.

These Terms and Conditions apply to all exclusive offers and promotions provided by Skin Rocks Limited to our valued customers. By participating in My Skin Rewards, you agree to comply with these Terms. Please read them carefully before taking part. 
  
By opening an account or participating in the programme you agree to:

i) These Terms & Conditions; 

ii) Terms of Service; and 

iii) Privacy Policy.

1. Your Skin Rocks account will be auto-enrolled to the programme (you can opt-out at any time).

My Skin Rewards points are allocated to accounts for:

  • Create an account
  • Make a purchase
  • Sign up to our mailing list
  • Follow us on Instagram
  • Leave a review

See our My Skin Rewards page for further details on how points are collected.  

2. Please note we may amend our My Skin Rewards Points programme from time to time so please check in for updates.

3. Points cannot be used in conjunction with any other offer.

4. Purchases made using guest checkout will not add points to your account, please ensure you are signed in to earn your points for every purchase. My Skin Rewards cannot add on points post-purchase.

5. We also reward loyal accounts with our tier system;

  • Your account tier is General Admission status on creation;
  • To unlock Rockstar status, your account will need to accrue a minimum of 500 points within 12 months of becoming General Admission status;
  • To unlock VIP status, your account will need to accrue a minimum of 1000+ within 12 months of becoming Rockstar status.

6. Benefits within My Skin Rewards programme include Free Shipping *restrictions apply, welcome/surprise gift(s), virtual masterclasses, and digital skincare consultations.

6a. Please note a £10 minimum spend is required when redeeming the £5, £10 or £15 reward.
  
6b. Points can be exchanged for free shipping rewards. When the applicable number of points has been reached, the reward will be displayed in the customer account to redeem. 
  
6c. *Free shipping restrictions: The free shipping promotion typically applies to standard shipping within the designated territories, unless expressly stated otherwise, when the Free Shipping reward requirements have been met. 

7.1 The Gift will align with the details provided in the communications you receive from Skin Rocks. If the Gift is meant to be a surprise, information about the Gift will not be disclosed until the Gift is delivered. 
  
7.2 The Gift is exclusive of delivery costs.
  
7.3 The Gift is subject to availability. Offers may have limited quantities available. They will be provided on a first-come, first-served basis. 
  
7.4 There is no cash alternative for the Gift and Skin Rocks reserves the right to substitute the Gift with a gift of equal or greater value. 
  
7.5 The Gift cannot be exchanged. 
  
7.6 In the event that any product(s) purchased as part of the qualifying transaction are returned and the qualifying transaction would therefore fall below the qualifying amount, the customer will be required to return the Gift in its original condition.

8. For help with participating in the promotion, please contact our Customer Service Team at store@skinrocks.com, where our team can provide full details of our promotions as and when available.

9. The Virtual Masterclass reward will be communicated to VIP-tier members. Participation will be virtual, and specific details, such as dates, times, and what you need to prepare, will be provided closer to the promotion.

10. The Digital Skincare Consultation reward will be communicated to VIP-tier members. Participation will be virtual, and specific details, such as available dates, and times, will be provided closer to the promotion.

11. Please note we may amend our tier programme from time to time so please check in for updates.

12. Points are unverified and will be approved 20 days after purchase at which point they will move to a verified status where you will see them in your account. Any points accrued from purchases that are later returned will be automatically removed from your account. 

13. Only one Reward can be used per order.

14. Points are redeemable online at www.skinrocks.com

15. Once you reach a redeemable number of points, qualifying Rewards will be made available for you to spend.

16. Delivery charges are not included when calculating your earned points. You do not earn points from the delivery charges.

17. When redeeming points, the delivery fee will not be included in the discount given, unless the reward specifically relates to a free shipping reward.

18. Points are valid for 12 months, if you have not spent your accrued points in a 12-month period your point balance will be reset to 0 and any rewards accrued will be void.

19. You cannot collect multiple points for performing the same action, such as following us on social media.

20. Skin Rocks may transfer, cancel, withdraw, or alter points and benefits at any time, including these Terms and any Skin Rocks account, without notice. Points for previous orders will not be applied to the My Skin Rewards Loyalty Programme. The programme starts fresh from the moment you enrol.

21. Skin Rocks allocated every existing account 200 points at the point of launch. This cannot be altered.

22. By signing up for the My Skin Rewards programme you agree to receive emails from Skin Rocks. You can unsubscribe at any time by visiting the Account section of the website and updating your preferences. For further information relating to how we process and use your personal information, please refer to our Privacy Policy

23. By entering this programme, all participants will be deemed to have read, accepted, and be bound by these Terms and Conditions, Terms of Service, and Privacy Policy.

24. We reserve the right to restrict access to Offers and cancel any order if we suspect abuse or violation of these Terms.