Can I cancel my subscription?
Yes, you can modify or cancel your subscription at any time. Just log in to your account here to update your details. If you have any issues, please contact our Customer Service Team or talk to us on live chat and our team will support you.
Will I be reminded about my upcoming orders?
Yes, a reminder email is sent out 3 days before your next order is processed.
Can I move the date if I'm not ready for my next order?
Yes, you can easily change your next delivery date from your account dashboard. Just log in and select a new date that works best for you.
Can I amend the products I am subscribed to?
Absolutely. You can update the products in your subscription at any time through your account. Whether you want to try something new or skip a product, it's flexible.
Can I use/earn loyalty points on my subscription?
Yes! You earn loyalty points with every subscription order, just like one-time purchases. However, you cannot use your points towards your subscription orders as this is an automated process.
Can I return the products if I don’t need them?
If your order has already been shipped, please refer to our returns policy here. We accept returns of unopened items within 30 days of delivery. If your next order hasn't shipped yet, you can pause or cancel to avoid the charge.
Is there a minimum subscription time period?
No, there’s no commitment. You can pause or cancel your subscription at any time directly from your account.
Is shipping free for subscription products?
Shipping is free on all UK subscription orders. For international orders, standard shipping rates apply and will be calculated at checkout.
By placing a subscription order, you agree to these Terms & Conditions for the Skin Rocks Subscription Programme and authorise us to charge your selected payment method for future orders at the frequency and quantity you have chosen. For full T&Cs click here.





















